• How to set up the Kid-Safe Phone (or Tablet)

  Designed in collaboration with Samsung, our range of Kid-Safe devices are designed to provide your child with a remarkably safe and clean digital experience. This guide will take you through the full installation process as a parent/caregiver. If you're setting up a Kid-Safe device for the first time, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide. (https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-hero-small143nqFeatured

• How can I purchase a Kid-Safe Smartphone or Tablet device?

  The Kid-Safe Smartphone and Tablet range of devices is available from the Samsung.com website in New Zealand, or you can purchase a compatible device from a retail shop.Popular

• Install additional features for the Kid-Safe experience

  This step shows you how to use additional features available inside the Safe Surfer app for the Kid-Safe Experience. Text & social media monitoring The first optional feature is Text & social media monitoring. Tap the Enable button found under the Text & social media monitoring section. Tap the switch for the Safe Surfer app listing. (https://storage.crisp.chat/users/helpdeskFew readers

• Can I allow a specific app on the Essentials profile for my Kid-Safe device?

  The Kid-Safe experience features three profiles: Essentials (calls, texts, and built-in utility apps) Explorer (all Essentials features, along with app stores, where all newly downloaded apps need to be approved on the Safe Surfer dashboard) Empower (all Explorer features, but newly downloaded apps don't need to be approved)Few readers

• Does the Kid-Safe Phone (or Tablet) require a Samsung account?

  The Kid-Safe experience doesn't require a Samsung account to use. If you are asked to sign in to a Samsung account, you can tap the Cancel or Skip option, or back button (at the bottom of the screen) to ignore a prompt to do this.Few readers

• Is the Kid-Safe experience tamper-proof?

  Safe Surfer's Kid-Safe Experience with supported Samsung devices takes advantage of a Samsung technology called Knox, which enables us to provide a tamper-proof (or locked down) experience. With regard to the Knox software solution, we can provide the following functionality in addition to our normal experience for all Android phones: Force disable the factory reset features of the device (insiFew readers

• How does the Location tracking feature work on the Kid-Safe Phone (or Tablet)?

  The Kid-Safe experience supports a feature called Location tracking. When enabled, the Safe Surfer app will periodically send the device's general location to your Safe Surfer account (in accordance with the frequency set within the Safe Surfer app). You can see the latest location updates by opening the Devices menu, clicking the More info button on the applicable device listing, and clicking the Location link.Few readers

• How does the Nudity detection feature work on the Kid-Safe Phone (or Tablet)?

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• Does the Kid-Safe Phone (or Tablet) require a Google account?

  The Kid-Safe experience doesn't require a Google account to use. If you are asked to sign in to a Google account, you can tap the Cancel or Skip option, or back button (at the bottom of the screen) to ignore a prompt to do this.Few readers

• How can I approve or monitor apps for a Kid-Safe device?

  Approve apps for a Kid-Safe device To approve an app for a Kid-Safe device, you can do this on the Safe Surfer dashboard by visiting the Devices menu. Once you've opened the Devices menu, click the More Info button on the applicable device listing. Click the App Approval link to go to the App Approval menu. (https://storage.crisp.chat/users/helpdFew readers

• How does the Social media monitoring feature work on the Kid-Safe Phone (or Tablet)?

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• Why can't I see the Power off (and Restart) menu when holding down the power button on my Kid-Safe device?

  Some Samsung devices come with a voice assistant feature called Bixby, which we disable on Kid-Safe devices. There are two ways you can bring up the Power off menu: To open the Power off menu, hold down the Volume down and Power buttons for two seconds, which will bring up the Power off menu. Alternatively, to set the device to require only the power button to bring up the Power off menu, navigate to the Settings app Advanced features Side button, and under the Press and holdFew readers

• How can I block an app on my Kid-Safe device?

  There are two ways you can block an app for a Kid-Safe device. You can do this on the Safe Surfer dashboard by visiting the Devices menu click the More Info button on the applicable device listing for the Kid-Safe device click the Blocking link to go to the Blocking menu. Once you've done this, there are two things to keep in mind: Safe Surfer covers a lot of apps under its list of content categories. For example, if you block the Dating category, thisFew readers

• Why does my Kid-Safe device report that it was "unable to enrol device" and "couldn't connect to service"?

  If you're installing the Kid-Safe Experience on a "bring your own" Samsung device, you might get a message on your Kid-Safe device that it was "unable to enrol device" and "couldn't connect to service". This can happen if you entered the serial number and/or IMEI incorrectly during the setup process on the dashboard.Few readers

• How to move calls, texts, and apps from an old device to a Kid-Safe Phone (or Tablet)

  To transfer calls, text, and apps from an old device to a Kid-Safe Phone (or Tablet), you can do this with the Samsung Smart Switch app.Few readers

• How can I block spam texts for a Kid-Safe device?

  Kid-Safe devices come with Google Messages built-in, which has a feature that can detect and hide spam texts. You can enable this by going through the following steps: Enable spam protection Tap the Google Message app. Tap the profile icon on the right-hand side. Tap the MFew readers

• Why can't some apps be used that I allowed for a Kid-Safe device on the Essentials profile?

  Safe Surfer uses the Samsung Knox technology to provide the Kid-Safe Experience. To force hide apps on the Essentials (that is, the default) mode, we hide apps that might come built-in to the phone/tablet. A few examples are the following: Google Chrome Google Maps Spotify If you temporarily switch out of the Essentials profile, download/update any of these apps, and switch back into Essentials, you might not see these apps available. This is because they're being blocked by the SamsungFew readers

• Why are there two Messages apps on my Kid-Safe device?

  Samsung devices feature two Messages apps (that is, for texts and messaging) built-in to the device: Google Messages (being the default on most Samsung devices) Samsung Messages When changing settings for a Kid-Safe device, you might spot two Messages apps. You can find the difference between the two by hovering over the View link on each app listing. Google Messages is com.google.android.apps.messaging Samsung Messages is com.samsung.android.messagingFew readers

• How can I hide inappropriate content inside the Google Play Store for a Kid-Safe device?

  Play Store parental controls help hide Play Store content listings that contain sexually suggestive and/or sexually explicit content. Enable Play Store parental controls Tap the Play Store app. Tap the profile icon at the upperFew readers

• What apps aren't supported on the Essentials mode for the Kid-Safe Experience?

  The Safe Surfer Kid-Safe Experience uses the Samsung Knox technology to provide this experience. Most smartphone and tablet devices come with various built-in apps, which means that we have to force disable some apps to provide the intended experience. Due to this, some apps cannot be used in Essentials mode, because they are force disabled by the Knox security technology.Few readers