• Protect a Windows 11 device with Safe Surfer

  It’s easy with Safe Surfer to block harmful online content on a Windows 11 device. On your first protection installation, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide. Step 1: Visit the Safe Surfer dashboard On the device to be protected, click the Microsoft Edge app (or any other web browser app, such as Google Chrome) on the taskbar. (https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-windows11-23h2-11lrru89.pnFeatured

• Why does Safe Surfer for Windows not work after installing or replacing a Wi-Fi or Ethernet adaptor?

  Due to how we manage installing protection on Windows devices, you will need to reinstall Safe Surfer if a new Wi-Fi or Ethernet adaptor has been installed for a device. This includes cases where an old adaptor has been replaced with a new one. Once the new hardware has been installed, you can fix this by performing the following steps: Open the Safe Surfer app. Click the "Uninstall protection" button. Click the Yes button when prompted. Go through the installation process again byFew readers

• Why is the Safe Surfer for Windows app getting stuck on a spinning progress ring?

  Safe Surfer for Windows relies on a Windows technology called Edge WebView2. We use this to serve some Safe Surfer dashboard content within the Windows app. This can fail in rare situations, causing the app to get stuck. If the app is loading with a progress ring, this process shouldn't take any more than a minute to load. If it's still spinning after a minute, close the app and try the following steps: Repair Microsoft Edge WebView2 Runtime Open the Settings app. Navigate to the Apps menu >Few readers

• Why does Safe Surfer for Windows not work when using a SIM card (mobile broadband) connection on my laptop?

  Some laptops (especially in the business market) feature a 4G/5G mobile broadband modem. This is very similar to the technology used to provide a cellular connection for smartphones, along with some tablets. Due to how Windows works, Safe Surfer unfortunately does not support filtering when connecting to the Internet over a mobile broadband modem.Few readers

• Unsupported apps on Windows

  Safe Surfer for Windows does not support running alongside some apps. This includes most VPN apps, along with the following antivirus products: AVG Avast Avira Norton McAfee If you have any of the above antivirus apps, we strongly recommend uninstalling them from your Windows device, as they could could inadvertently hijack your filtering experience. The built-in Windows antivirus is usually better than these products. We suggest considering a good paid antivirus, such as ESET (httpFew readers

• Why does the Safe Surfer for Windows installer report that "App Installer failed to install package dependencies"?

  The Safe Surfer for Windows app uses a Microsoft technology for Windows called App Installer, which is designed to retrieve what's called a "runtime". This special software provides a framework that the Windows app needs to run. The runtime is automatically download through the Microsoft Store app in the background. If the Safe Surfer for Windows installer reports that "App Installer failed to install package dependencies", try the following steps.Few readers

• Why does the Safe Surfer for Windows installer get stuck on "Installing required frameworks"?

  The Safe Surfer for Windows app installer might need to automatically download what's called a "runtime" package through the Microsoft Store app in the background. In specific situations, this can take a little while to download and might look like it's stuck when it's actually busy in the background doing work. This is normal, and might take anywhere between 1–3 minutes to download.Few readers

• Why does the Windows Settings app say that "Some of these settings are managed by your organisation"?

  The Safe Surfer for Windows app blocks a small amount of Windows settings by default, so that we can provide the protected device user with a safer online experience. If you see a message in the Windows Settings app that "Some of these settings are managed by your organisation", it's possible that the Safe Surfer app is controlling these settings. For example, Safe Surfer blocks the Widgets feature by default. If you want to reenable a Windows feature that the Safe Surfer app is blocking, you cFew readers

• Why does the Safe Surfer Windows app installer say, "This app package's publisher certificate could not be verified"?

  The Safe Surfer for Windows app installer might mention, "This app package's publisher certificate could not be verified", if you have an old version of the installer. You can resolve this by downloading the latest version of the Safe Surfer for Windows installer on the Safe Surfer dashboard.Few readers

• Protect a Windows 10 device with Safe Surfer

  It’s easy with Safe Surfer to block harmful online content on a Windows 10 device. On your first protection installation, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide. Step 1: Install protection On the device to be protected, click the Microsoft Edge app (or any other web browser app, such as Google Chrome) on the taskbar. VisitFew readers

• How to stop Safe Surfer protection from being uninstalled on Windows computers

  This guide will show you how to stop Safe Surfer protection from being uninstalled on a Windows computer. Step 1: Set a PIN There are two steps involved in stopping uninstallation: the first is to set a PIN for the Safe Surfer apSome readers

• Reset my Safe Surfer app PIN on Windows

  Locked out of the Safe Surfer app? This guide will help you reset the PIN on Safe Surfer for Windows. Reset the PIN Open the Safe Surfer app, then click the Reset button. Enter the password for the Safe Surfer account used to install protection, then tap the Log in button.Few readers

• Safe Surfer Windows app changelog

  Find out what we've changed recently in Safe Surfer for Windows: Version 1.1.5 (released 1 September 2024) Minor improvements to the Windows technology powering the Settings menu. Version 1.1.5 technical changes since last version: Updated to Windows App SDK 1.5.6 Moved Settings menu system out of Windows Community Toolkit Labs into Windows Community Toolkit (stable). Updated app installer with a new code signing certificate. Version 1.1.4 (released 18 August 2024) NewFew readers

• How to upgrade to the new version of the Safe Surfer for Windows app

  In 2023, Safe Surfer released a new version of the Windows app. We started from scratch, and we're really excited about the various improvements underneath! The following guide will show you how to upgrade. (https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b0Few readers

• How to block porn on Windows 11

  It’s easy with Safe Surfer to block harmful online content on a Windows 11 device. On your first protection installation, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide. Step 1: Visit the Safe Surfer dashboard On the device to be protected, click the Microsoft Edge app (or any other web browser app, such as Google Chrome) on the taskbar. (https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-windows11-23h2-11lrru89.pnSome readers

• How to block porn on Windows 10

  It’s easy with Safe Surfer to block harmful online content on a Windows 10 device. On your first protection installation, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide. Step 1: Install protection On the device to be protected, click the Microsoft Edge app (or any other web browser app, such as Google Chrome) on the taskbar. VisitSome readers

• New Windows app beta

  Few readers

• How to uninstall Safe Surfer for Windows 11

  This guide will show you how to uninstall Safe Surfer on a Windows 11 device, along with any remaining protection installation.Few readers

• How to uninstall Safe Surfer for Windows 10

  This guide will show you how to uninstall the Safe Surfer for Windows app on a Windows 10 computer, along with any protection installation remaining on the device.Few readers