Why does Safe Surfer for Windows not work after installing or replacing a Wi-Fi or Ethernet adaptor?

If your Safe Surfer Windows app version is older than version 1.2.2 (released January 2025), Safe Surfer won't automatically apply protection to new Wi-Fi or Ethernet adapters. You can resolve this by opening the Safe Surfer app > uninstall protection inside the app > once protection has been uninstalled, download and install the latest version from the Windows app download page (https://safesurfer.io/windows) > once the app has opened, it will offer to uninstall any old versions of the app on the device > install protection. Safe Surfer will install protection on all applicable network adapters, along with managing this live through the latest version of our protection enforcement feature (introduced with version 1.4.16 in July 2026).

Updated on: 27/09/2026