Articles on: Windows

How to upgrade to the new version of the Safe Surfer for Windows app

In 2023, Safe Surfer released a new version of the Windows app. We started from scratch, and we're really excited about the various improvements underneath! The following guide will show you how to upgrade.

Please note that this guide is intended for Windows app installations performed before September 2023, which was when we released our brand new Windows app. If Safe Surfer was installed after September 2023, you can find the correct guide by clicking this link.

Step 1: Uninstall the old app

On the device that you would like to perform the app upgrade for, open the Safe Surfer app. If you can't see the icon on the desktop, you can simply click the Start menu button on the taskbar and search for "safe surfer".

Click the Stop Protection button.

Once the protection has been disabled, click the close button at the upper-right corner of the window.

Open the Settings app (which can be found in the Start menu). Navigate to Apps > Installed apps > Safe Surfer app listing > three-dot button > Uninstall. Click the Uninstall button that appears in the confirmation box.

Step 2: Install protection with the new app

Download the latest version of the Windows app from the Windows app download page (https://safesurfer.io/windows), then open the File Explorer app. Click the Downloads menu on the left-hand sidebar, then double-click the app installer file.

When Windows asks you if you would like to install Safe Surfer, click the Install button.

Once the app has installed, it will open automatically. Click the "Install protection" button.

Click the Connect button.

The app will retrieve the model name of this computer. Alternatively, you could use a friendly name to later identify this device on the Safe Surfer dashboard.

Sign in with your account details. (The sign-in page will look a little different to the following screenshot, which was taken in 2023.)

Click the Finish button. When you are asked to authorise system changes through the Windows PowerShell, click the Yes button.

Great work! This device is now protected.

Step 3: Stop uninstallation

Click this link to find out how to stop Safe Surfer from being uninstalled.

Protection complete

Great work! This device is now protected. If you have any other Windows devices you would like to upgrade the app on, simply start again from the top of the guide. If you would like to protect a different kind of device, visit our Guides page.

Updated on: 27/09/2026

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