Question 1

Protect my devices with Safe Surfer

Accepted Answer

Safe Surfer protects individuals, families, and businesses from harmful online content. We make it easy for you to block online content, such as:

Pornography
Illegal downloads
Protection evasion
And much more

If you visit our home website (https://safesurfer.io) on a device that is not protected with Safe Surfer, the protection status bubble at the top of the page will be coloured yellow.

1. Let's start

Protecting devices with Safe Surfer is easy. First, let's create an account on the Safe Surfer dashboard. Our easy-to-use dashboard helps you protect and monitor devices.

| Getting an affordable Pro Surfer subscription gives you the ability to block content from our range of more than 60 content categories. Safe Surfer can block games, online gambling, and even social media apps. You will also get our device monitoring tools. Find out more about subscription features on our Pricing page.

Once you have signed up to the dashboard, click the Devices menu on the left-hand sidebar. In step 2, we have guides available that will show you where to go from here.

2. Full installation guides

Our easy to follow installation guides show you how to install Safe Surfer step by step.

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Question 2

Enable screen blackout in Incognito mode

Accepted Answer

By default, the Chrome web browser app doesn't allow the Nudity Detection feature to monitor the screen when Incognito mode is being used. The detection feature is designed to prevent the accidental viewing of suggestive content in social media apps, although it can be used with any app, including web browsers. The following steps will show you how to prevent this from happening:

Change Chrome flag settings

Open the Chrome app, then open chrome://flags in the address bar. Once you've done this, tap the "Search flags" bar.

Search for "Incognito screenshot", then tap its drop-down box.

Tap the Enabled option.

Tap the Relaunch button

The nudity detection feature should now work correctly in Incognito mode. If there are any other web browser apps on this device, you might like to check their corresponding flag settings too.

Question 3

How does the Safe Surfer DNS work?

Accepted Answer

To provide you with a clean online surf experience, Safe Surfer takes advantage of Domain Name System (DNS), a computer technology that allows you to surf the web. All devices that use Safe Surfer talk with our DNS servers, as opposed to the default servers automatically assigned to you by your Internet service provider.

Background

Since its emergence in the early 1980s, DNS has become a core part of how the Internet works. DNS can be thought of as the "contacts list" of the Internet. When you vist a website, like https://safesurfer.io, your search engine doesn't really know where that is actually located on the Internet. To find this information, your web browser asks your device to talk to a DNS server so that it can serve you the content you requested.

There are a few things that we can achieve for you when using this technology:

Any time a device is talking with Safe Surfer, it cannot reach porn sites. We block millions of pornographic domains—these comprise of websites and servers belonging to hundreds of thousands of porn sites. Due to how DNS works, we can provide you with a live database. This means that we can block new porn sites for you automatically.
Our machine learning engine analyses new worldwide domain traffic in an anonymised, privacy-preserving manner to discover new threats so that we can keep you safe.
When new platforms and services arise, such as a new social media app, we can provide new blocking options

Question 4

Delete my Safe Surfer account

Accepted Answer

This brief article will show you how to delete your Safe Surfer account. This action is irreversible and will delete all of your account data.

| Can't get Safe Surfer to work, or stuck with installing protection? We're more than happy to help! [Contact us](mailto:info@safesurfer.co.nz?subject=Safe Surfer support request) and we can help you figure out the issue. If you subscribed to Safe Surfer on an Android device, you can find out how to first cancel your subscription by clicking this link. For Apple devices, you can find out how to first cancel your subscription by clicking this link.

Delete your Safe Surfer account

||| If you have prevented the Safe Surfer app from being uninstalled on any devices, please make sure that you have disabled protection and uninstalled the app before proceeding.

Log in to the Safe Surfer dashboard. Click the three-dot icon at the upper-right corner, then click the Account Settings menu. (If you're on mobile, you can find this button by first tapping the three-bar icon at the upper-left corner of the dashboard.)

Scroll down to the bottom of the page, then click the Delete Account menu.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-d

Question 5

Reset my Safe Surfer app PIN on Android

Accepted Answer

Locked out of the Safe Surfer app? This brief article will help you reset your app PIN.

||| To reset the app PIN, you must have signed in with a Safe Surfer account during installation. If you cannot see a reset option on the PIN screen, this means that the app was originally installed with no account.

Reset the Safe Surfer app PIN

Open the Safe Surfer app—this will bring up the PIN screen. Tap the Reset option.

Enter the password for the account that was originally used to install protection. Tap the "Log in" button.

Set a new PIN. Once you have done so, tap the OK button. You can now use the new PIN.

Question 6

Reset my Safe Surfer account password

Accepted Answer

This brief article will show you how to reset the password for your Safe Surfer account.

Reset your account password

Visit the Safe Surfer dashboard and click the "Forgot Password?" option.

Enter the email address used for your account, then click the Send Password Reset button.

You will receive an email within a few minutes. Inside the email, click the Reset Password button.

| If you can't see the password reset email in your inbox, please check your Spam folder. If you still haven't received the email after 10 minutes, please contact us by clicking this link.

Enter a new password into both fields, then click the Change Password button.

The dashboard will inform you that the password for your account has been successfully reset. You can now log in to the dashboard.

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