Some of our services appear not to be working at the moment.
Our team has been notified, and is working on sorting out the issue.
See Status Page
English (NZ)
Go to website
How can we help you?
Frequently Read Articles
How do I protect devices with Safe Surfer?
How does the Safe Surfer DNS work?
How do I update my Wi-Fi Lifeguard router firmware?
Does Safe Surfer support encrypted DNS (DoH or DoT)?
How do I reset the Safe Surfer app pin on Android?
What does the Wi-Fi Lifeguard Screentime feature do?
Browse All Categories
Safe Surfer Online Platform
Find help for my.safesurfer.io issues
Android
Find help for Android issues
Wi-Fi Lifeguard
Find help for Safe Surfer Wi-Fi Lifeguard routers
Release Notes
Find firmware release notes for Safe Surfer Wi-Fi Lifeguard
Manuals and Guides
Find user manuals and troubleshooting guides
Laptops and Desktops
Find help for laptop and desktop computer issues
DIY Router
Find help for configuring home routers to use Safe Surfer DNS
Safe Search
Find help for Safe Search browsing and app content filtering
Open-source Licencing
Find open-source licence statements