Question 1

Protect my devices with Safe Surfer

Accepted Answer

Safe Surfer protects individuals, families, and businesses from harmful online content. We make it easy for you to block content such as:

Pornography
Illegal downloads
Protection evasion
And much more

If you visit our website on a device that is not protected with Safe Surfer, the protection status bubble at the top of the page will be coloured yellow.

1. Let's start

Protecting devices with Safe Surfer is easy. First, let's create an account on the Safe Surfer dashboard. Our easy-to-use dashboard helps you protect and monitor devices.

| Getting an affordable Pro Surfer subscription gives you the ability to block content from our range of over 50 filter categories. Safe Surfer can block games, online gambling, and even social media apps. You will also get our device monitoring tools. Find out more about subscription features on our Pricing page.

Click the Devices menu on the left-hand sidebar to get started.

Click the "+ New Device" button.

The next section allows you to create a new device listing.

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Question 2

Enable screen blackout in Incognito mode

Accepted Answer

By default, the Google Chrome app doesn't allow our screen blackout feature to monitor the screen when Incognito mode is in use. The screen blackout feature is designed to prevent the accidental viewing of suggestive content on social media apps, although it can be used with any app, including browsers. Here's how you can prevent this:

Open Chrome Flags

In the Google Chrome app, type chrome://flags in the URL bar.

If successful, it will look like this.

Enable Incognito Screenshots

In the search bar, type incognito screenshot.

Set Incognito Screenshot to Enabled and hit the prompt to relaunch Chrome.

Finish Up

Now screen blackout will work in incognito mode. If you have other browsers, you may wish to disable or uninstall them to prevent this workaround there.

|| This will enable any app that uses an Android screencast to view the contents of incognito tabs, and will show incognito tab contents in the app switcher.

Question 3

How does the Safe Surfer DNS work?

Accepted Answer

To provide you with a clean online surf experience, Safe Surfer takes advantage of Domain Name System (DNS), a computer technology that allows you to surf the web. All devices that use Safe Surfer talk with our DNS servers, as opposed to the default servers automatically assigned to you by your Internet service provider.

Background

Since its emergence in the early 1980s, DNS has become a core part of how the Internet works. DNS can be thought of as the "contacts list" of the Internet. When you vist a website, like https://safesurfer.io, your search engine doesn't really know where that is actually located on the Internet. To find this information, your web browser asks your device to talk to a DNS server so that it can serve you the content you requested.

There are a few things that we can achieve for you when using this technology:

Any time a device is talking with Safe Surfer, it cannot reach porn sites. We block millions of pornographic domains—these comprise of websites and servers belonging to hundreds of thousands of porn sites. Due to how DNS works, we can provide you with a live database. This means that we can block new porn sites for you automatically.
Our machine learning engine analyses new worldwide domain traffic in an anonymised, privacy-preserving manner to discover new threats so that we can keep you safe.
When new platforms and services arise, such as a new social media app, we can provide new blocking options

Question 4

Reset my Safe Surfer app PIN on Android

Accepted Answer

Locked out of the Safe Surfer app? This brief article will help you reset your app PIN.

||| To reset your Safe Surfer app PIN, you or a support person must have previously signed in to the app with a Safe Surfer account.

1. PIN reset

Open the Safe Surfer app, which will make the PIN screen appear. Tap the Reset button.

Enter the password of the Safe Surfer account found in the Email box, which was the account used to install the app.

Once you have entered your login details, the page will ask you to enter a new PIN. You can now use this PIN to sign in to the app.

Question 5

Delete my Safe Surfer account

Accepted Answer

This brief article will guide you through deleting your Safe Surfer account.

||| This action is permanent. You will not be able to recover any data once you have deleted your account! If you have a subscription with us and decide to proceed with deleting your account, we will cancel the subscription for you.

| If you subscribed on an Android device, you can find out how to cancel your subscription here.

1. Sign in to the Safe Surfer dashboard

Sign in to the Safe Surfer dashboard via the following link: https://my.safesurfer.io/account-settings?section=delete-account

2. Delete account

If you are sure that you want to delete your Safe Surfer account, click Delete Account.

3. Finished

Your Safe Surfer account and any associated data has now been permanently deleted. If you wish, you can always make a new Safe Surfer account by visiting the following link: https://my.safesurfer.io/create-account

Question 6

Reset my Safe Surfer account password

Accepted Answer

This article will help you reset your Safe Surfer account password.

1. Request password reset

To reset your Safe Surfer Account password, visit https://my.safesurfer.io/send-password-reset

Enter the email associated with your Safe Surfer account and click Reset.

Safe Surfer account password reset request

2. Change password

If a Safe Surfer account is associated with the email you requested, you should receive an email within a minute. Click the Reset Password button found inside the email:

Reset Password email

Enter a strong password. Ideally you want a password that is at least 8-16 characters long, excludes full words, and contains a mix of characters, capital characters, numbers, and symbols. Make sure that you do not use this password anywhere else! Once you are done, click Change Password.

New Password boxes

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