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Find help for Safe Surfer Wi-Fi Lifeguard routers
How do I update my Wi-Fi Lifeguard router firmware?
Wi-Fi Lifeguard firmware updates often provide new features and bug fixes. Need to check for a firmware update for your Wi-Fi Lifeguard router? This guide will show you how to do it. If you have a mesh network, you only need to update your Wi-Fi Lifeguard base device. This is the Wi-Fi Lifeguard that is directly connected to your main home router via the Wi-Fi Lifeguard WAN port marked w
What does the Wi-Fi Lifeguard Screentime feature do?
Wi-Fi Lifeguard's Screentime feature allows you to set per-device Internet time limits. You can access it from your Wi-Fi Lifeguard administration panel (https://mydevice.safesurfer.co.nz). From the Screentime menu on the sidebar, you can select a device (or all devices) to change Internet access settings. Once you have selected a device, you can begin to configure the settings you wish to apply. ![
How do I stop devices from using my old unfiltered Wi-Fi connection?
Once you have set up your new Safe Surfer Wi-Fi Lifeguard network, any devices that were connected to your old unfiltered Wi-Fi provided by your main home router might still use that connection. Because of this, it is important to perform at least one of the following steps: Forget the old connection on each device previously connected to the old unfi
Does my Wi-Fi Lifeguard router protect against VPNs?
Wi-Fi Lifeguard features the ability to provide VPN connection alerts and the blocking of VPN connections. As the Wi-Fi Lifeguard interface describes, VPNs (Virtual Private Networks) can be used to get around firewalls and filtering restrictions, for example the restrictions provided by your Wi-Fi Lifeguard. Wi-Fi Lifeguard has the ability to monitor its own network to detect when a connected device starts a VPN connection. As originally intended, VPN technology has legitimate purposes and is us
How do I change the Wi-Fi network names and advanced Wi-Fi settings on my Wi-Fi Lifeguard network?
Want to change the SSIDs (Wi-Fi network names) that your Wi-Fi Lifeguard network broadcasts? This article will show you how to perform this. 1. Log in to your Wi-Fi Lifeguard Ensure that you are connected to your Wi-Fi Lifeguard network. Using your favourite web browser (e.g. Google Chrome or Firefox) open the administration panel (https://mydevice.safesurfer.co.nz). Enter in the email address and password that belong to your Safe Surfer account. If you have not made an account, the Wi-Fi L
What is the difference between 2.4 GHz and 5 GHz wireless bands?
The Wi-Fi Lifeguard (Generation 2) by default broadcasts two wireless bands, each on a different frequency: 2.4 GHz and 5 GHz. This article will explain in detail the difference between the two options you have when connecting your device.
How do I manage statistics for devices connected to a Wi-Fi Lifeguard network?
Safe Surfer Wi-Fi Lifeguard routers support any kind of device that uses the Internet via a wired or wireless connection. The process of connecting these devices to the Wi-Fi Lifeguard network will be almost identical to how they were previously set up to use the Internet.
How do I give my Wi-Fi Lifeguard router more LAN ports?
Wi-Fi Lifeguard (model GL-MT300N-V2) routers provide one LAN port for up to one wired device. Wi-Fi Lifeguard (model GL-B1300) routers provide two LAN ports for two wired devices. Wi-Fi Lifeguard (model GL-B1300) rear ports Need more LAN ports for extra wired Ethernet devices? You can purchase a switch to provide more Ethernet ports that are protected by your Wi-Fi Lifeguard network. When sear