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Get help for Wi-Fi Lifeguard router issues
How do I update my Wi-Fi Lifeguard router firmware?
Wi-Fi Lifeguard firmware updates often provide new features and bug fixes. Need to check for a firmware update for your Wi-Fi Lifeguard router? This guide will show you how to do it. If you have a mesh network, you only need to update your Wi-Fi Lifeguard base device. This is the Wi-Fi Lifeguard that is directly connected to your main home router via the Wi-Fi Lifeguard WAN port marked w
How do I stop devices from using my old unfiltered Wi-Fi connection?
Once you have set up your new Safe Surfer Wi-Fi Lifeguard network, any devices that were connected to your old unfiltered Wi-Fi provided by your main home router might still use that connection. Because of this, it is important to perform at least one of the following steps: Forget the old connection on each device previously connected to the old unfi
What does the Wi-Fi Lifeguard Screentime feature do?
Wi-Fi Lifeguard's Screentime feature allows you to set per-device Internet time limits. You can access it from your Wi-Fi Lifeguard administration panel (https://mydevice.safesurfer.co.nz). From the Screentime menu on the sidebar, you can select a device (or all devices) to change Internet access settings. Once you have selected a device, you can begin to configure the settings you wish to apply. ![
Wi-Fi Lifeguard router firmware version 3.0.7: what's new
Safe Surfer is excited to announce Wi-Fi Lifeguard firmware version 3.0.7. This new version is a big update which sports a completely redesigned interface, a better viewing experience on mobile devices, and various new and improved features. If you have not upgraded yet, we highly recommend doing so! You can upgrade by following our guide here: https://helpdesk.safesurfer.io/en-nz/article/how-can-i-update-my-wi-fi-lifeguard-firmware-1lsq69g/ New features for all supported devices: **Br
Updating my Wi-Fi Lifeguard router to firmware version 3.0.7 guide
Wi-Fi Lifeguard firmware updates often provide new features and bug fixes. This guide will show you how to update to firmware version 3.0.7. If you have a mesh network, you only need to update your Wi-Fi Lifeguard base device. This is the Wi-Fi Lifeguard that is directly connected to your main home router via the Wi-Fi Lifeguard WAN port (marked with a globe). Just follow the steps below
Does my Wi-Fi Lifeguard router protect against VPNs?
Wi-Fi Lifeguard features the ability to provide VPN connection alerts and the blocking of VPN connections. As the Wi-Fi Lifeguard interface describes, VPNs (Virtual Private Networks) can be used to get around firewalls and filtering restrictions, for example the restrictions provided by your Wi-Fi Lifeguard. Wi-Fi Lifeguard has the ability to monitor its own network to detect when a connected device starts a VPN connection. As originally intended, VPN technology has legitimate purposes and is us
Wi-Fi Lifeguard router firmware changelog
This article contains the changelog for Safe Surfer's Wi-Fi Lifeguard router firmware. Version 3.0.7 (release May 25, 2020) Safe Surfer Wi-Fi Lifeguard firmware version 3.0.7 is a major release. It sports a completely redesigned interface, a better viewing experience on mobile devices, and various new and improved features.
How do I change the Wi-Fi network names and advanced Wi-Fi settings on my Wi-Fi Lifeguard network?
Want to change the SSIDs (Wi-Fi network names) that your Wi-Fi Lifeguard network broadcasts? This article will show you how to perform this. 1. Log in to your Wi-Fi Lifeguard Ensure that you are connected to your Wi-Fi Lifeguard network. Using your favourite web browser (e.g. Google Chrome or Firefox) open the administration panel (https://mydevice.safesurfer.co.nz). Enter in the email address and password that belong to your Safe Surfer account. If you have not made an account, the Wi-Fi L
How do I manage statistics for devices connected to a Wi-Fi Lifeguard network?
Safe Surfer Wi-Fi Lifeguard routers support any kind of device that uses the Internet via a wired or wireless connection. The process of connecting these devices to the Wi-Fi Lifeguard network will be almost identical to how they were previously set up to use the Internet.
How do I give my Wi-Fi Lifeguard router more LAN ports?
Wi-Fi Lifeguard (model GL-MT300N-V2) routers provide one LAN port for up to one wired device. Wi-Fi Lifeguard (model GL-B1300) routers provide two LAN ports for two wired devices. Wi-Fi Lifeguard (model GL-B1300) rear ports Need more LAN ports for extra wired Ethernet devices? You can purchase a switch to provide more Ethernet ports that are protected by your Wi-Fi Lifeguard network. When sear
What is the difference between 2.4 GHz and 5 GHz wireless bands?
The Wi-Fi Lifeguard (Generation 2) by default broadcasts two wireless bands, each on a different frequency: 2.4 GHz and 5 GHz. This article will explain in detail the difference between the two options you have when connecting your device.