Can I allow a specific app on the Essentials profile for my Kid-Safe device?
The Kid-Safe experience features three profiles:
- Essentials (calls, texts, and built-in utility apps)
- Explorer (all Essentials features, along with app stores, where all newly downloaded apps need to be approved on the Safe Surfer dashboard)
- Empower (all Explorer features, but newly downloaded apps don't need to be approved)
To allow a specific app on the Essentials profile (for example, downloading a specific app via the Google Play Store), you will need the physical device with you, and you will need to go through the following steps.
Allow a specific app for the Essentials profile
- On the Safe Surfer dashboard, visit the Devices menu > click the More Info button on the applicable device listing.
- Set the device to the Empower profile by clicking the Empower option.
- Click the Confirm button.
- Once the Empower profile has been applied to the device, you can open the Play Store app > Sign in with a Google account, where you can either temporarily use your own Google account, and sign out later (Settings app > Accounts and backup > Manage accounts > tap the applicable account, then tap the Remove account option), or create / sign in to a Google account for your child, and download the app you would like to have on the device.
- Once you have downloaded the app, back on the Safe Surfer dashboard, set the device back to the Essentials profile.
- Click the Switch to Essentials button.
- Once the Essentials profile has been applied to the device, click the App approval link.
- Click the Allow button for the applicable app. This will take a short moment.
- If you are prompted, unblock any categories that are affected by the app you approved.
Updated on: 18/05/2025
Thank you!