Why can't I see the Power off (and Restart) menu when holding down the power button on my Kid-Safe device?
Some Samsung devices come with a voice assistant feature called Bixby, which we disable on Kid-Safe devices. There are two ways you can bring up the Power off menu:
- To open the Power off menu, hold down the Volume down and Power buttons for two seconds, which will bring up the Power off menu.
- Alternatively, to set the device to require only the power button to bring up the Power off menu, navigate to the Settings app > Advanced features > Side button, and under the Press and hold section, tap the Power off menu option.
Updated on: 30/05/2024
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