Getting a Safe Surfer Kid-Safe Smartphone or Tablet device is easy. After purchasing a compatible Samsung device from a New Zealand retail shop, you can send us an activation request to apply the Kid-Safe Experience to the device. This takes place before the device is turned on for the first time. The following guide will show you how to do this.

Important information

Please read all of the following information carefully, as it contains various details that you need to know before getting started:

• The Safe Surfer Kid-Safe Experience is not automatically preloaded on Samsung devices. We use a special Samsung cloud technology to prepare the Kid-Safe Experience for you. Before unboxing and turning on the device, please wait for confirmation from us, as per the following instructions.
• Each device you activate is $129.00 per year. After activation, we'll send you a setup guide, which demonstrates how to prepare your account for automatic payments. After going through the setup guide, the first year charge occurs after two weeks. The device itself and any SIM card (and its plan) is separate to the Kid-Safe Experience subscription.
• If you haven't used Safe Surfer before, please wait before creating an account. We strongly recommend creating an account during the Kid-Safe setup process, where we'll send you an email on how to do this after we've performed the activation process for you.
• If you are currently paying for Pro Surfer (that is, the normal Safe Surfer app solutions) on a monthly basis, you will need to switch to an annual subscription (either before or after setting up a Kid-Safe device) for billing purposes.

Step 1: Purchase a compatible Samsung device

Purchase any of the following compatible Samsung Galaxy devices from a New Zealand retailer:

Supported models (2025 range)

• Galaxy A07 (4G) ✅
• Galaxy A17 (4G) ✅
• Galaxy A17 5G ✅
• Galaxy A06 5G ✅
• Galaxy A16 (4G) ✅
• Galaxy A16 5G ✅
• Galaxy A26 5G ✅
• Galaxy A36 5G ✅
• Galaxy A56 5G ✅
• Anything from the Galaxy S series, or any Galaxy Tab model ✅

Supported older models (2024 range)

• Galaxy A06 (4G) ✅
• Galaxy A15 5G ✅
• Galaxy A25 5G ✅
• Galaxy A35 5G ✅
• Galaxy A55 5G ✅
• Anything from the Galaxy S series, or any Galaxy Tab model ✅

Unsupported older models

• Galaxy A05 ❌
• Galaxy A05s ❌

Retail shops

You can purchase any of the listed supported devices from the following New Zealand retailers:

• Harvey Norman
• JB Hi-Fi
• Noel Leeming
• PB Tech
• The Warehouse

Note regarding Galaxy Watch and Galaxy Fit devices

With regard to connecting Galaxy Watch and Galaxy Fit devices to a Kid-Safe Smartphone or Tablet, we can't provide support for this due to the following reasons:

• Activating a Galaxy Watch or Galaxy Fit device requires a Samsung Account, where you have to be 18 or older to have a Samsung Account in New Zealand.
• In the default Essentials mode, connecting and using a Galaxy Watch or Galaxy Fit device might not work due to our lockdown design.

Step 2: Request activation

Once you've bought a device, visit the Activate page to send us an activation request. Activation requests take us approximately 1–3 working days to process. Please wait for an email from us (which will contain the setup guide) before unboxing the device and turning it on.

Step 3: Wait for confirmation

Once we've notified you via email that we've activated the Kid-Safe Experience for the device, we'll also send you the parent/caregiver setup guide.

Updated on: 20/11/2025