Articles on: Kid-Safe Experience

How can I purchase a Kid-Safe Smartphone or Tablet device?

Kid-Safe Smartphone and Tablet devices can be obtained by purchasing a compatible device from a retail shop, where we can then activate the Kid-Safe Experience for you before the device is turned on for the first time. If you haven't used Safe Surfer before, we recommend creating an account during the Kid-Safe setup guide, where we'll send you an email on how to do this later on.


Please note that the Safe Surfer Kid-Safe Experience is not automatically preloaded on Samsung devices. We use a special Samsung cloud technology to prepare the Kid-Safe Experience for you. Before unboxing and turning on the device, please wait for confirmation from us, as per the following instructions. You'll get 50% off the first year of a Kid-Safe subscription (6 months free), which is automatically charged two weeks after the setup process. The phone itself and any SIM card (and its plan) is not part of the Kid-Safe Experience subscription.


Please note that if you are currently paying for Pro Surfer (that is, our normal app solutions) on a monthly basis, you will need to switch to an annual subscription (either before or after setting up a Kid-Safe device) for billing purposes.


Step 1: Purchase a compatible Samsung device yourself


Purchase any of the following compatible Samsung Galaxy devices from a New Zealand retailer:


Supported models


  • Galaxy A06 4G ✅
  • Galaxy A06 5G ✅
  • Galaxy A16 4G ✅
  • Galaxy A16 5G ✅
  • Galaxy A26 5G ✅
  • Galaxy A36 5G ✅
  • Galaxy A56 5G ✅
  • Anything from the Galaxy S series, or any Galaxy Tab model ✅


Supported older models


  • Galaxy A15 5G ✅
  • Galaxy A25 5G ✅
  • Galaxy A35 5G ✅
  • Galaxy A55 5G ✅
  • Anything from the Galaxy S series, or any Galaxy Tab model (that is, bought new from a retailer) ✅


Unsupported older models


  • Galaxy A05 ❌
  • Galaxy A05s ❌


Retail shops


You can purchase any of the the supported devices from the following New Zealand retailers:



Note regarding Galaxy Watch and Galaxy Fit devices


With regard to connecting Galaxy Watch and Galaxy Fit devices to a Kid-Safe Smartphone/Tablet, we can't provide support for this due to the following reasons:


  1. Activating a Galaxy Watch or Galaxy Fit device requires a Samsung Account, where you have to be 18 or older to have a Samsung Account in New Zealand.
  2. In the default Essentials mode, connecting and using a Galaxy Watch or Galaxy Fit device might not work due to our lockdown design.


Your child doesn't need a Samsung account to use the Kid-Safe Experience and most device features.


Step 2: Request activation


Once you've bought a device, visit the Activate page to send us an activation request. Activation requests take us approximately 1–3 working days to process. Please wait for an email from us (which will contain the setup guide) before unboxing the device and turning it on.


Step 3: Wait for confirmation


Once we've notified you via email that we've activated the Kid-Safe Experience for the device, we'll also send you the parent/caregiver setup guide.

Updated on: 26/07/2025

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