Kid-Safe Smartphone and Tablet devices can be obtained by purchasing a compatible device from a retail shop, and we can then activate the Kid-Safe Experience for you before the device is turned on.

Please note that the Safe Surfer Kid-Safe Experience is not automatically preloaded on Samsung devices. We use a special Samsung cloud technology to prepare the Kid-Safe Experience for you. Before unboxing and turning on the device, please wait for confirmation from us, as per the following instructions. You'll get 50% off the first year of a Kid-Safe subscription (6 months free). The phone itself and any SIM card (and its plan) is not part of the Kid-Safe Experience subscription.

Step 1: Purchase a compatible Samsung device yourself

Purchase any of the following compatible Samsung Galaxy devices from a New Zealand retailer:

Supported models

Galaxy A06 ✅
Galaxy A16 4G ✅
Galaxy A16 5G ✅
Galaxy A26 5G ✅
Galaxy A36 5G ✅
Galaxy A56 5G ✅
Anything from the Galaxy S series, or any Galaxy Tab model ✅

Supported older models

Galaxy A15 5G ✅
Galaxy A25 5G ✅
Galaxy A35 5G ✅
Galaxy A55 5G ✅
Anything from the Galaxy S series, or any Galaxy Tab model (that is, bought new from a retailer) ✅

Unsupported older models

Galaxy A05 ❌
Galaxy A05s ❌

Retail shops

You can purchase any of the the supported devices from the following New Zealand retailers:

Harvey Norman
JB Hi-Fi
Noel Leeming
PB Tech
The Warehouse

Step 2: Request activation

Once you've bought a device, visit the Activate page to send us an activation request. Activation requests take us approximately 1–3 working days to process. Please wait for an email from us (which will contain the setup guide) before unboxing the device and turning it on.

Step 3: Wait for confirmation

Once we've notified you via email that we've activated the Kid-Safe Experience for the device, we'll also send you the parent/caregiver setup guide.

Updated on: 31/03/2025