Once you have registered a Safe Surfer Kid-Safe device to a Safe Surfer account, there is a two-week grace period before a subscription charge takes place. If no payment method is added to your account before the end of the grace period, the Kid-Safe Experience will be unassigned from the device (where it can be reactivated as per the instructions further below).

How does the grace period work?

During the Kid-Safe setup guide, once the device has been registered to a Safe Surfer account, the setup process on the phone will mention that an "add-on" has been applied to your account (except for very rare cases, where another setup situation applies). The same message will also mention to add a payment method at https://safesurfer.io/subscription before a specific date and time to keep the device restricted (for example, if an activation took place on 1 January 2026, the end of the grace period would look similar to "January 15, 2026 12:00 PM").

One week after registering a Kid-Safe device to a Safe Surfer account, if a payment method hasn't been applied to the account in question, we'll send a warning email to the email address assigned to the Safe Surfer account:

Three days before the end of the grace period (regardless of a payment method having been applied or not), we'll send you a email regarding details for the subscription:

How can I reactivate a Kid-Safe device that lapsed due to having no payment method in my Safe Surfer account?

To fix a Kid-Safe device becoming unassigned from the Kid-Safe technology, you'll need to add a payment method to your Safe Surfer account. To begin, make sure that you have the Kid-Safe device with you, and that it's connected to Wi-Fi. Once you've done this, visit the Subscription menu inside your Safe Surfer account. Once you're in the Subscription menu, click the "Add payment method" button.

Once you've added a payment method to your account, visit the Devices menu, then click the name of the applicable device.

Once you're inside the device listing, click the mode that you would like to apply to the device.

Click the Next button.

Click the Pay button to checkout. Once this has taken place, the device should begin to switch to the mode that you selected (with a large blue screen that asks for permission to reapply the Knox security technology), which will reapply and enforce the Kid-Safe technology for the device.

Updated on: 04/08/2026