Safe Surfer for Windows relies on a Windows technology called Edge WebView2. We use this to serve some Safe Surfer dashboard content within the Windows app. This can fail in rare situations, causing the app to get stuck. If the app is loading with a progress ring, this process shouldn't take any more than a minute to load. If it's still spinning after a minute, close the app and try the following steps:

Install Microsoft Edge WebView2 Runtime

Please note that this guide is for if you see a spinning ring when you're trying to install protection (and connect a Safe Surfer app) inside the app itself. If you're getting a spinning ring that's continues for more than 10 seconds immediately after opening the app, this has to do with checking our cloud servers to see if this device is still connected to a Safe Surfer account. In this specific rare case, you might need to try restarting the device. If that doesn't fix it, try closing and open the app a few times. If you're still stuck, please send us an email to info@safesurfer.io and we can help you further.

Download and install the Edge WebView2 installer by clicking this link. Once the installer has finished, open the Safe Surfer app and try again.

Updated on: 20/11/2024