Safe Surfer for Windows relies on a Windows technology called Edge WebView2. We use this to serve some Safe Surfer dashboard content within the Windows app. This can fail in rare situations, causing the app to get stuck. If the app is loading with a progress ring, this process shouldn't take any more than a minute to load. If it's still spinning after a minute, close the app and try the following steps:

Install Microsoft Edge WebView2 Runtime

Download and install the Edge WebView2 installer by clicking this link. Once the installer has finished, open the Safe Surfer app and try again.

Updated on: 14/01/2025