How to manage Wi-Fi Lifeguard network devices that use a randomised MAC address

Some devices use a privacy feature called “randomised MAC”. Due to this, we suggest assigning each device to a user, where we can then attempt to automatically resolve duplicate device listings for you. You can do this by visiting the Devices menu (https://my.safesurfer.io/devices) > click the group for your Wi-Fi Lifeguard network > click a device listing that hasn't been assigned to a user > click the three-dot button inside the device listing > Change user.

If you're currently experiencing issues with duplicate device listings, try turning off the randomised MAC address feature for that device. You can find a reference table for the general location of this feature by clicking this link.

Updated on: 28/10/2026