How to install the Kid-Safe experience on an existing Samsung device
This guide is only available for customers in New Zealand at this stage.
Designed in collaboration with Samsung, our Kid-Safe experience is designed to provide your child with a remarkably safe and clean digital experience. This guide will take you through the full installation process. If you're doing this for the first time, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide.
This guide is intended for normal Samsung devices. Have you purchased a Samsung device that's already been prepared with the Kid-Safe experience (which will have a Kid-Safe sticker on the top of the box)? You can visit the correct guide by clicking this link.
We support installing the Kid-Safe experience on most Samsung devices, but a few aren't supported. Before we get started, we'll check a couple of things to make sure that this experience will work with the Samsung device to be protected. Open the Devices menu on the online Safe Surfer dashboard by clicking this link. Click "+ New Device" > Another PC, laptop, or smartphone > Android > Kid-Safe Phone (or Tablet) > Existing device setup.
Follow the compatibility instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Open the Settings app, then tap the About phone (or tablet) menu.
Tap the Software information menu.
Look for the fields regarding the Android version and Knox version.
The Android version needs to be 11 or newer.
The Knox version listing needs to be present.
If the Android version is 10 or older, or if you can't see the Knox version listing, you won't be able to use this particular protection experience. Although, you can still use the normal Safe Surfer for Android experience.
Once you've verified this information, tap the Confirm button on the Safe Surfer dashboard. Click the profile that you would like to first start with:
The Essentials profile provides the device user with phone calls, text messages, and built-in utility apps, such as the Camera and Gallery apps.
The Explorer profile provides all the features of the Essentials profile, along with an option to allow access to the Safe Vision app (an alternative app to access YouTube), internet browsing filtered by Safe Surfer, and app stores (where all newly downloaded apps will need to be approved).
The Empower profile provides all the features of the Explorer profile, but newly downloaded apps don't need to be approved. In addition, built-in social media apps will be available, but they can be monitored with our Social media monitoring feature, which you can enable later on in this guide.
Once you've selected a profile, follow the registration instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Open the Settings app, then tap the About phone (or tablet) menu.
Find the serial number and IMEI number. If the device has two IMEIs, retrieve only the first one (that is, IMEI slot 1). If the device doesn't have an IMEI (such as a Wi-Fi-only tablet), you can ignore retrieving the IMEI.
Back on the Safe Surfer dashboard, enter the serial number (and IMEI if applicable), then click the Confirm button. Click the Confirm button on the prompt that appears.
Follow the Factory reset instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Before continuing, please make sure that you have backed up the device's files and app data, as we will be performing a factory reset. Safe Surfer is not responsible for any data loss.
Open the Settings app, then tap the General management menu.
Tap the Reset menu.
Tap the Factory data reset menu.
Tap the Reset button.
Tap the Delete all button.
Back on the Safe Surfer dashboard, once you have started the factory reset on the device, click the Next button.
Follow the Setup instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Once the device has restarted, draw a cross on the white space by swiping down and right.
Follow the Scan instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Tap the QR code option.
Scan the first QR code as found on the Safe Surfer dashboard.
Tap the checkboxes for the End User Licence Agreement and Privacy Policy, then tap the Agree button.
Tap the OK option on the prompt that comes up, then connect to a Wi-Fi network.
Once you've connected to a Wi-Fi network, the device will take a moment to process some security policies. The device will automatically perform some tasks to prepare for the next step. Once you see the Safe Surfer configuration page, tap the Next option.
Tap the Agree option. This will take a moment to process.
Tap the Agree button. The device will then take a moment to process some security policies. The device will automatically perform some tasks to prepare for the next step.
The Safe Surfer app will prepare to scan a QR code. Back on the Safe Surfer dashboard, click the Next button, then scan the QR code as found on the Safe Surfer dashboard.
When you're asked to activate Safe Surfer as a device admin app, tap the Activate option.
Tap the checkbox found next to "Set an admin PIN".
If you take too long to perform a process, the app might automatically take you back to this screen. If this happens, simply continue the steps you were trying to perform.
Set a PIN, then tap the Confirm button.
Tap the checkbox found next to "Enable internet filtering".
Tap the OK button on the VPN prompt.
Tap the checkbox found next to the "Restrict app & settings access".
Tap the "Installed apps" menu.
Tap the Safe Surfer listing.
Tap the switch found next to “Off”. Ignore the "Safe Surfer shortcut" switch.
Tap the Allow option.
Enter your PIN, then tap the OK button.
Great work, you've installed the Kid-Safe experience on this device.
To find out how to install additional features, click this link.
Great work! This device is now fully protected. To start monitoring protected devices, visit our easy-to-use online dashboard.
If you have any other Samsung mobile devices you would like to install the Kid-Safe experience on, simply start again from the top of the guide. If you would like to protect a different kind of device, visit our Guides page.
Designed in collaboration with Samsung, our Kid-Safe experience is designed to provide your child with a remarkably safe and clean digital experience. This guide will take you through the full installation process. If you're doing this for the first time, it will take around 20 minutes for the full installation, or 30 minutes for the entire guide.
This guide is intended for normal Samsung devices. Have you purchased a Samsung device that's already been prepared with the Kid-Safe experience (which will have a Kid-Safe sticker on the top of the box)? You can visit the correct guide by clicking this link.
Step 1: Check compatibility
We support installing the Kid-Safe experience on most Samsung devices, but a few aren't supported. Before we get started, we'll check a couple of things to make sure that this experience will work with the Samsung device to be protected. Open the Devices menu on the online Safe Surfer dashboard by clicking this link. Click "+ New Device" > Another PC, laptop, or smartphone > Android > Kid-Safe Phone (or Tablet) > Existing device setup.
Follow the compatibility instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Compatibility
Open the Settings app, then tap the About phone (or tablet) menu.
Tap the Software information menu.
Look for the fields regarding the Android version and Knox version.
The Android version needs to be 11 or newer.
The Knox version listing needs to be present.
If the Android version is 10 or older, or if you can't see the Knox version listing, you won't be able to use this particular protection experience. Although, you can still use the normal Safe Surfer for Android experience.
Once you've verified this information, tap the Confirm button on the Safe Surfer dashboard. Click the profile that you would like to first start with:
The Essentials profile provides the device user with phone calls, text messages, and built-in utility apps, such as the Camera and Gallery apps.
The Explorer profile provides all the features of the Essentials profile, along with an option to allow access to the Safe Vision app (an alternative app to access YouTube), internet browsing filtered by Safe Surfer, and app stores (where all newly downloaded apps will need to be approved).
The Empower profile provides all the features of the Explorer profile, but newly downloaded apps don't need to be approved. In addition, built-in social media apps will be available, but they can be monitored with our Social media monitoring feature, which you can enable later on in this guide.
Once you've selected a profile, follow the registration instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Registration
Open the Settings app, then tap the About phone (or tablet) menu.
Find the serial number and IMEI number. If the device has two IMEIs, retrieve only the first one (that is, IMEI slot 1). If the device doesn't have an IMEI (such as a Wi-Fi-only tablet), you can ignore retrieving the IMEI.
Back on the Safe Surfer dashboard, enter the serial number (and IMEI if applicable), then click the Confirm button. Click the Confirm button on the prompt that appears.
Follow the Factory reset instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Factory reset
Before continuing, please make sure that you have backed up the device's files and app data, as we will be performing a factory reset. Safe Surfer is not responsible for any data loss.
Open the Settings app, then tap the General management menu.
Tap the Reset menu.
Tap the Factory data reset menu.
Tap the Reset button.
Tap the Delete all button.
Back on the Safe Surfer dashboard, once you have started the factory reset on the device, click the Next button.
Follow the Setup instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Setup
Once the device has restarted, draw a cross on the white space by swiping down and right.
Follow the Scan instructions on the Safe Surfer dashboard. A copy of these instructions can be found below:
Scan
Tap the QR code option.
Scan the first QR code as found on the Safe Surfer dashboard.
Tap the checkboxes for the End User Licence Agreement and Privacy Policy, then tap the Agree button.
Tap the OK option on the prompt that comes up, then connect to a Wi-Fi network.
Once you've connected to a Wi-Fi network, the device will take a moment to process some security policies. The device will automatically perform some tasks to prepare for the next step. Once you see the Safe Surfer configuration page, tap the Next option.
Tap the Agree option. This will take a moment to process.
Tap the Agree button. The device will then take a moment to process some security policies. The device will automatically perform some tasks to prepare for the next step.
The Safe Surfer app will prepare to scan a QR code. Back on the Safe Surfer dashboard, click the Next button, then scan the QR code as found on the Safe Surfer dashboard.
When you're asked to activate Safe Surfer as a device admin app, tap the Activate option.
Tap the checkbox found next to "Set an admin PIN".
If you take too long to perform a process, the app might automatically take you back to this screen. If this happens, simply continue the steps you were trying to perform.
Set a PIN, then tap the Confirm button.
Tap the checkbox found next to "Enable internet filtering".
Tap the OK button on the VPN prompt.
Tap the checkbox found next to the "Restrict app & settings access".
Tap the "Installed apps" menu.
Tap the Safe Surfer listing.
Tap the switch found next to “Off”. Ignore the "Safe Surfer shortcut" switch.
Tap the Allow option.
Enter your PIN, then tap the OK button.
Great work, you've installed the Kid-Safe experience on this device.
Step 2: Enable additional features (optional)
To find out how to install additional features, click this link.
Protection complete
Great work! This device is now fully protected. To start monitoring protected devices, visit our easy-to-use online dashboard.
If you have any other Samsung mobile devices you would like to install the Kid-Safe experience on, simply start again from the top of the guide. If you would like to protect a different kind of device, visit our Guides page.
Updated on: 28/11/2024
Thank you!