You can check if a device is currently protected by using either of the following two methods.

Method 1: Safe Surfer dashboard

1. As the Safe Surfer account holder, visit the Safe Surfer dashboard (https://my.safesurfer.io), then tap the Devices menu.

2. Select a user, then scroll down to find device listings. Each listing has a "Last seen" field, where this refers to when our servers last received traffic to filter for that device. The most recent time is presented as having been "a few seconds ago".

If you ever need to troubleshoot why activity reports as being older than a day or two, there are several posibilities, such as the following:

• You have previously uninstalled protection on the device.
• The device hasn't been turned on (or connected to Wi-Fi / mobile data) for a period of time.
• The device has been stored, given away, or sold.

Method 2: Various checks on the protected device itself

Safe Surfer website

Open a web browser app, then visit the Safe Surfer home website (https://safesurfer.io). At the top, it should mention, "You are protected!"

Google SafeSearch

By default, we enforce Google SafeSearch filtering for all devices protected by Safe Surfer. You can check this by visiting the Google SafeSearch menu (https://www.google.com/safesearch). You should see a label that says "Filtering on" with a lock icon:

DNS Leak Test

Safe Surfer uses Google Cloud for its primary filtering servers, and Microsoft Azure for its secondary filtering servers (both are identical in functionality). You can visit the DNS Leak Test website to check where internet requests are being processed.

1. Visit DNS Leak Test (https://dnsleaktest.com) and click the "Standard test" button.

2. This will take a brief moment to complete. The result(s) for the ISP column should return either Google Cloud, Microsoft Azure, or both. If this is the case, the device is almost certainly being filtered by Safe Surfer. (The country field simply means where the filtering server itself was located. Safe Surfer never changes the device's public IP address.)

Updated on: 09/09/2026