If you see a message in the Apple App Store that says "Due to restrictions set for this device, this app cannot be downloaded", this is caused by Apple Screen Time, rather than Safe Surfer. You can find out how to resolve this with the following instructions:

Change Apple Screen Time app rating settings

On the app listing inside the App Store, you'll currently see a message regarding content restrictions, as per the following screenshot. This means that the age rating needs to be raised for this device, where the app listing mentions the required rating, as highlighted. (If this device is signed in to a child Apple account, as an alternative to the following instructions, you can tap the Ask for Exception button.)

Go to the Home Screen, then tap the Settings app.

Tap the Screen Time menu.

Tap the Content & Privacy Restrictions menu.

Tap the App Store, Media, Web & Games menu.

Tap the Apps menu.

Tap the drop-down option found next to Age Classification. Once you've selected the age classification you would like to be available for this device, return to the Screen Time main menu to save the changes.

Back in the App Store, the app should now be available to download.

Updated on: 15/09/2026