Articles on: iPhone, iPad, and iPod

How to stop Safe Surfer protection from being uninstalled on Apple mobile devices

This guide will show you how to stop Safe Surfer protection from being uninstalled on an Apple mobile device.

Step 1: Change Apple content restrictions settings



Go to the Home Screen, than tap the Settings app.



Tap the Screen Time menu.



Tap the Communication Safety menu.



If the switch found next to Communication Safety is off, tap it to turn it on. Once you've done this, go back to the Screen Time menu.



Tap the Content & Privacy Restrictions menu.



Tap the switch found next to Content & Privacy Restrictions.



Tap iTunes and App Store Purchases.



Tap Deleting Apps.



Tap Don't Allow, then go back to the Content & Privacy Restrictions menu.

Due to Apple's privacy design, we can't prevent the app's protection connection (VPN) from being stopped/deleted by tech-savvy device users. If you have a Pro Surfer subscription, we will let you know through the Alerts system if the VPN has either been deleted or not been connected for a while. In general, we strongly recommend keeping devices out of bedrooms. You might like to consider having a dedicated living space where devices can be used safely. If this is an issue, you might like to consider switching to an Android device, such as Samsung, where we can provide a more rigourous experience.



Tap Content Restrictions.



Content Restrictions



We suggest using the following options:

Music, Podcasts, News, Fitness: Clean
Music Videos: Off
Music Profiles: Off
Movies: M (that is, PG-13 or the equivalent for your region) or Don't Allow
TV: M (that is, PG-13 or the equivalent for your region) or Don't Allow
Books: Clean
Apps: 12+ (Highly recommended, unless the device user absolutely requires a web browser app other than Safari, such as Google Chrome. It's safer on Apple mobile devices to only use Safari when also using parental controls.)
App Clips: Don't Allow



After scrolling down further, we suggest using the following options:

Web content: Limit Adult Websites (This is highly recommended, because this will disable a device feature that could be used to bypass Safe Surfer in certain cases.)
(Siri) Web Search Content: Don’t Allow
(Siri) Explicit Language: Don’t Allow

Once you've made the changes, go back to the Screen Time menu.



Lock Screen Time Settings



You might not need to set a Screen Time passcode if you already have the Family Sharing features set up for your child.

Tap the Lock Screen Time Settings option.



Set a Screen Time passcode.



Unless you would like to use an Apple ID for Screen Time Passcode Recovery, click the Cancel button.



If you cancelled, click the second Skip button.



Step 2: Enable Ask to Buy (optional)



If your household has mostly Apple devices, we suggest using Apple's Ask to Buy feature—this can help you prevent certain apps (such as VPNs) from being used as a protection workaround. Find out more by clicking this link.

Protection complete



Great work! This device is now protected. To start monitoring protected devices, visit our easy-to-use online dashboard.

If you have any other iPhone, iPad, or iPod devices you would like to protect, visit our full Apple mobile device guide.

Updated on: 30/01/2024

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