Locked out of the Safe Surfer app on an iPhone/iPad? This brief article will help you reset the app PIN.
Reset the Safe Surfer app PIN
Open the Safe Surfer app on the protected device.
Tap the Enter PIN option.
Tap the Reset option.
Enter the account details used to protect this device, then tap the "Log in" button.
If you've updated your account email address since Safe Surfer was installed, you can manually specify the new email address in the Email field. If you can't remember your account password (and don't have access to the email address you used to log in to the app), the only way to reset the PIN is to switch your account email. Please send us an email to info@safesurfer.io and we can help you further. In addition, please note that if the Safe Surfer account used to protect this device has been deleted, the PIN reset feature won't work, as the account no longer exists in our cloud system.
After authenticating your account, Safe Surfer will offer you to set and verify a new PIN.
Updated on: 15/09/2026
