> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Windows system requirements and notes

In rare cases, some things could interfere with your Windows protection experience. You can find out more about this as follows:

* Safe Surfer doesn't support Windows devices in S mode (being a very small range of devices). If you find that the the app installer doesn't work for some reason, you can find out how to check if the device is in S mode by [clicking this link](https://helpdesk.safesurfer.io/en-nz/article/why-doesnt-safe-surfer-for-windows-support-windows-devices-in-s-mode-d71amz/).