This article details technical specifications, FAQs, and troubleshooting methods for Safe Surfer's Wi-Fi Lifeguard Mini (model GL-MT300N-V2) router.

Wi-Fi Lifeguard Mini photos:

Front

Rear

Right side

Bottom

Your Wi-Fi Lifeguard Mini may also have come in a yellow colour.

Mango front

Mango bottom

Technical specifications:

Interface: 1x WAN Ethernet port, 1x LAN Ethernet port, 3x LEDs, 1x USB 2.0 port, 1x Micro USB port
CPU: MTK7628NN @580MHz SoC
Memory / Storage: 128 MB DDR2 / 16 MB flash storage
Antennas: Internal
LAN Protocols: 802.11 b/g/n
Wi-Fi Throughput Speed: 300 Mbps (over 2.4 GHz)
TX power: < 20 dBm
Ethernet Port: 2 x 10/100Mbps
LEDs: Wireless status / Power supply
Power Input: 5V 1A via Micro USB
Power Consumption: < 2.75 W
Operating Temperture: 0°C ~ 40°C (32°F ~ 104°F)
Storage Temperature: -20°C ~ 70°C (-4°F ~ 158°F)
Dimensions / Weight: 58mm x 58mm x 25mm / 40g

FAQs and Troubleshooting:

Q: What does each LED stand for on the top of my Wi-Fi Lifeguard Mini?

A: LED 1 (left) is the power LED. LED 2 (middle) is the diagnostics (e.g. factory reset / firmware flashing) LED. LED 3 (right) is the Wi-Fi On LED.

Q: My Wi-Fi Lifeguard Mini is not fast enough for my Internet needs, especially as I am paying for fast fibre Internet. What are my options?

A: The new Safe Surfer Wi-Fi Lifeguard (model GL-B1300) router is able to provide a much better signal, much better throughput, and are better at managing more devices—all in comparison with Wi-Fi Lifeguard Mini. If you wish to upgrade to the new Wi-Fi Lifeguard router, please contact us here: https://www.safesurfer.co.nz/contact/

You can also visit our store page for our new Wi-Fi Lifeguard router here: https://shop.safesurfer.io/products/internet-lifeguard

Q: I'm trying to access the Wi-Fi Lifeguard administration panel (https://mydevice.safesurfer.co.nz), but it keeps loading for more than 10 seconds without doing anything.

A: You might be connected to the wrong SSID (Wi-Fi network name). If the Wi-Fi Lifeguard administration panel appears to be loading for more than 10 seconds, you might be viewing a cached (copy) page that your web browser has stored. If your computer has remembered the credentials for both the Wi-Fi that your main home router broadcasts and the Wi-Fi that your Wi-Fi Lifeguard broadcasts, your computer may have automatically re-connected to your main home router Wi-Fi. You can try either re-connecting to your SafeSurfer-XXXX SSID, or try forgetting the credentials to your main home router Wi-Fi.

Want your device to forget your other Wi-Fi SSID(s)? Check out our article for this process here: https://helpdesk.safesurfer.io/en-nz/article/how-can-i-stop-devices-from-using-my-old-unfiltered-wi-fi-connection-1drd45b/

Q: How do I factory reset my Wi-Fi Lifeguard Mini?

A: This will erase all settings and return your Wi-Fi Lifeguard Mini to the state it was in when you received it new.

Factory Reset via Administration Panel:

Being connected via Ethernet or wirelessly to your Wi-Fi Lifeguard Mini, you can perform a factory reset by logging in to your Safe Surfer account through the Wi-Fi Lifeguard administration panel (https://mydevice.safesurfer.co.nz). Once you have logged in, navigate to System > Factory Reset.
Once you are in the Factory Reset page, click the Reset button at the top right. Press OK on the prompt that comes up.
Your Wi-Fi Lifeguard Mini should begin to factory reset. This process might take at least a few minutes. During the reset process, your Wi-Fi Lifeguard Mini's LEDs will all briefly turn off, followed by a solidly lit LED 1. Once LED 1 and LED 3 are solidly lit, your Wi-Fi Lifeguard Mini has both successfully completed the factory reset procedure and fully restarted.
Once the reset procedure has completed, you will need to reconnect your device(s) to the SafeSurfer-XXXX Wi-Fi network name (SSID). You can reconnect by navigating to your device's Wi-Fi settings.
Set up your Wi-Fi Lifeguard Mini again by registering your Wi-Fi Lifeguard Mini with your Safe Surfer account through the Wi-Fi Lifeguard administration panel (https://mydevice.safesurfer.co.nz).

Q: My Wi-Fi Lifeguard Mini is completely unresponsive / My Wi-Fi Lifeguard Mini is not broadcasting Wi-Fi / My Wi-Fi Lifeguard Mini has been on for 5 minutes and LED 3 (Wi-Fi On) will not turn on — Help!

A: Your Wi-Fi Lifeguard Mini's firmware may have become broken. Please try the following hardware troubleshooting options in order:

Before checking firmware related problems, you should check that your Wi-Fi Lifeguard is using the correct power adapter. The power adapter providing power to your Wi-Fi Lifeguard must be outputting 5V (5 volts), and at least 1A (1 amp). Wi-Fi Lifeguard is rated for 5V 1A. You can find this information on the botton of your power adapter. If your power adapter is incorrect, please connect the correct power adapter to your Wi-Fi Lifeguard, wait a few minutes, and then try reconnecting your device(s) to it.
If your device has been plugged in for 5 minutes and both LED 1 and LED 3 are solidly lit, try clicking once the button on the right side of your Wi-Fi Lifeguard labeled Reset. This will soft reset (restart) your Wi-Fi Lifeguard. Ensure that LED 1 has been on for at least a few minutes to give your Wi-Fi Lifeguard a chance to start broadcasting Wi-Fi (signalled by LED 3 being solidly lit) before proceeding to the next option.
If the above options didn't solve the problem or LED 3 (Wi-Fi On) is not lit after 5 minutes of LED 1 being solidly lit, you may have to manually reflash the latest firmware to your Wi-Fi Lifeguard. This procedure will require manually reflashing the firmware and factory resetting your device . This means that you will have to set it up again once this procedure has been completed. This is a technical fix that requires having a copy of the latest firmware for your Wi-Fi Lifeguard Generation 1. If you need to manually reflash your Wi-Fi Lifeguard Generation 1 firmware, please contact us here to request help with this: https://www.safesurfer.co.nz/contact

Would you like us to manually reflash and factory reset your Wi-Fi Lifeguard for you? You can contact us to request a return of your Wi-Fi Lifeguard for repair here: https://www.safesurfer.co.nz/contact/

Q: Does Wi-Fi Lifeguard Mini support meshing with other Wi-Fi Lifeguard Mini routers?

A: No. Only our new Wi-Fi Lifeguard (model GL-B1300) router supports meshing with other new Wi-Fi Lifeguard routers.

Q: Does Wi-Fi Lifeguard support broadcasting a 5 GHz band?

A: No. Wi-Fi Lifeguard Mini does not support the 802.11 ac protocol for 5 GHz broadcasting. Only our new Wi-Fi Lifeguard (model GL-B1300) router supports the 802.11 ac protocol for 5 GHz broadcasting.

Q: There is an unlabeled toggle switch on the right side of my Wi-Fi Lifeguard Mini. What does it do?

A: The Wi-Fi Lifeguard Mini router hardware is manufactured by GL.iNet. The unlabeled toggle switch is used by GL.iNet's pre-loaded stock firmware to control OpenVPN or Wireguard Service functionality. Our custom firmware we load on your Wi-Fi Lifeguard does not provide these services. The toggle switch does not perform any function with our custom firmware on your Wi-Fi Lifeguard.

Q: There is a USB port on the right side of my Wi-Fi Lifeguard. What does it do?

A: The Wi-Fi Lifeguard Mini router hardware is manufactured by GL.iNet. The USB port is used by GL.iNet's pre-loaded stock firmware to provide SMB protocol network file sharing for Windows devices. Our custom firmware we load on your Wi-Fi Lifeguard does not provide SMB protocol network file sharing services. The USB port currently does not perform any function with our custom firmware on your Wi-Fi Lifeguard.
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