> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why does YouTube say that a video is restricted?

Google provides Safe Surfer with two options for filtering content on YouTube: Moderate and Strict. These options attempt to filter out potentially objectionable content (profanity, violence, and/or sexual content) from being accessible when a device user is using the YouTube website or the YouTube app. If the device user tries to access a video that has been marked by Google's automated filter system, the video will report that the video is restricted by your network administrator (being us).

* The Moderate setting attempts to filter out some videos that contain potentially objectionable content (which is like a "balanced" filter mode). YouTube comments will be disabled (as per Google's design).
* The Strict setting attempts to filter out a further degree of videos containing potentially objectionable content. YouTube comments will be disabled (as per Google's design).

| If you need to access a video that is blocked by the automated YouTube filter, you will need to change the filter setting. You can do this by changing the YouTube filter setting on the [Blocking menu](https://my.safesurfer.io/block-categories). Once you've saved the changes, you will need to restart the applicable device for the changes to take effect immediately. You can check the filter setting for a specific device by visiting the following link on the applicable device and checking the DNS restrictions section: https://www.youtube.com/check_content_restrictions

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-youtubefilter_6zzedm.png)