> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I use the built-in Windows VPN features after installing Safe Surfer?

Since late 2024, the Safe Surfer for Windows app supports disabling Windows VPN features to stop some consumer VPN apps from evading Safe Surfer filtering. If you need to use these features (for example, to connect to a company network off-site), you can re-enable them.

# Re-enable built-in Windows VPN features

Open the Safe Surfer app (and enter the PIN if asked), then click the Settings cog icon at the upper-right corner.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-windowsvpnenable-1_h9htve.png)

Click the switch found next to Disable Windows VPN features. Click the Yes button when asked. Once you've done this, you'll need to restart your computer for the changes to take effect.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-windowsvpnenable-2_1qyma5i.png)