> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Reset my Safe Surfer account password

This brief article will show you how to reset the password for your Safe Surfer account.

# Reset your account password

Visit the [Safe Surfer dashboard](https://my.safesurfer.io) and click the "Forgot Password?" option.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-resetpassword-1_1x1gd34.png)

Enter the email address used for your account, then click the Send Password Reset button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-resetpassword-2_1h3ot39.png)

You will receive an email within a few minutes. Inside the email, click the Reset Password button.

| If you can't see the password reset email in your inbox, please check your Spam folder. If you still haven't received the email after 10 minutes, please contact us by [clicking this link](mailto:info@safesurfer.co.nz).

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-passwordreset-3_1s9dzej.png)

Enter a new password into both fields, then click the Change Password button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-resetpassword-4_cqq3qw.png)

The dashboard will inform you that the password for your account has been successfully reset. You can now log in to the dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-resetpassword-5_1k5vwll.png)