> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does the grace period work for Kid-Safe device activations, and how can I reactivate?

Once you have registered a Safe Surfer Kid-Safe device to a Safe Surfer account, there is a two-week grace period before a subscription charge takes place. If no payment method is added to your account before the end of the grace period, the Kid-Safe Experience will be unassigned from the device (where it can be reactivated as per the instructions further below).

# How does the grace period work?

During the [Kid-Safe setup guide](https://helpdesk.safesurfer.io/en-nz/article/how-to-set-up-the-kid-safe-phone-or-tablet-1r03d79/), once the device has been registered to a Safe Surfer account, the setup process on the phone will mention that an "add-on" has been applied to your account (except for very rare cases, where another setup situation applies). The same message will also mention to add a payment method at https://safesurfer.io/subscription before a specific date and time to keep the device restricted (for example, if an activation took place on 1 January 2026, the end of the grace period would look similar to "January 15, 2026 12:00 PM").

One week after registering a Kid-Safe device to a Safe Surfer account, if a payment method hasn't been applied to the account in question, we'll send a warning email to the email address assigned to the Safe Surfer account:

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-ksesubwarning_15lqomo.png)

Three days before the end of the grace period (regardless of a payment method having been applied or not), we'll send you a email regarding details for the subscription:

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-ksesubscriptioninfo_6narpc.png)

# How can I reactivate a Kid-Safe device that lapsed due to having no payment method in my Safe Surfer account?

To fix a Kid-Safe device becoming unassigned from the Kid-Safe technology, you'll need to add a payment method to your Safe Surfer account. To begin, make sure that you have the Kid-Safe device with you, and that it's connected to Wi-Fi. Once you've done this, visit the [Subscription menu](https://safesurfer.io/subscription) inside your Safe Surfer account. Once you're in the Subscription menu, click the "Add payment method" button.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-dash-ksereactivate1_3saiut.png)

Once you've added a payment method to your account, visit the [Devices menu](https://my.safesurfer.io/devices), then click the name of the applicable device.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-ksereactivate-devic_a1dvoq.png)

Once you're inside the device listing, click the mode that you would like to apply to the device.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-dash-ksereactivate2_56s4jc.png)

Click the Next button.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-dash-ksereactivate3_ai37io.png)

Click the Pay button to checkout. Once this has taken place, the device should begin to switch to the mode that you selected (with a large blue screen that asks for permission to reapply the Knox security technology), which will reapply and enforce the Kid-Safe technology for the device.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/safesurfer-dash-ksereactivate4_1xn8y3q.png)