> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How can I update the Kid-Safe Experience?

On occasion, Safe Surfer will update the Kid-Safe Experience technology. These updates will be made available approximately every several months. You can find out how to update in this article.

| For Kid-Safe devices using Safe Surfer app updates released in mid-2025 (version 3.8.12 and newer), they will automatically receive new Safe Surfer updates through Samsung Knox. If your child sees a message saying that an update is available, it will have two options: Update now, and Update overnight. If your child is away from Wi-Fi, we suggest telling them to tap the Update overnight option to avoid consuming mobile data. 

# Update Kid-Safe Experience for a device

To manually update a Kid-Safe device, you'll need to have the device on-hand to perform the update process. If we have published an update for the Kid-Safe Experience, you will be able to find this on the More info menu for the device in question. Visit the [Devices menu](https://my.safesurfer.io/devices), then click the applicable device listing.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/9/2/f8920d476a21b000/kse-update-2025-1_1rwbp1w.png)

If there is an update available, there will be a section regarding an update. Click the Update now button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-update-2_1dqoyve.png)

We recommend having the device connected to Wi-Fi while performing the update. Once you're ready, click the Start update button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-update-3_1wmrewr.png)

This will take a moment to complete.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-update-4_f3isk7.png)

On the device, you should see some information regarding the Safe Surfer profile updating. When asked, tap the "I agree to all" option.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-update-6_z07vzc.png)

Tap the Agree button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-update-7_7fpg9f.png)

Back on the dashboard, you should see a message regarding the update having been completed. Click the Done button.

| For Kid-Safe devices running a version older than mid-2025, if you see the "Almost there" screen, tap the "Restrict app & settings access" checkbox. Navigate to Installed apps > Safe Surfer > tap the first switch to turn it off > tap the Turn off option > tap the first switch to turn it on > Allow > tap the Home button to leave the Settings menu.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-kse-update-5_q8mp8i.png)