> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.safesurfer.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cancel my Safe Surfer subscription

This brief article will show you how to cancel your Safe Surfer subscription.

| Can't get Safe Surfer to work, or stuck with installing protection? We're more than happy to help! Please send an email to info@safesurfer.io where we can help you further.

||| If you subscribed through an app store, you will need to go through the app store system. You can check this for either the [Google Play Store](https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid) or the [Apple App Store](https://support.apple.com/en-nz/guide/iphone/iph4e3e7324f/ios).

# Cancel your subscription

Log in to the [Safe Surfer dashboard](https://my.safesurfer.io). Click the subscription status bubble at the upper-right corner of the dashboard. (If you're on mobile, you can find this button by first tapping the three-bar icon at the upper-left corner of the dashboard.)

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-cancelsubscription-_577mla.png)

Click the Cancel button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-cancelsubscription-_tmg7gq.png)

We appreciate your feedback! Click the reason for why you're cancelling your subscription—this helps us understand how we can make Safe Surfer better for our users worldwide.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-cancelsubscription-_ohdpyx.png)

If you have any additional comments regarding your cancellation, please let us know in the text box. Once you're finished, click the Submit button.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-cancelsubscription-_1ekdtq8.png)

The dashboard should show the Non-renewing tag on the Subscription menu—this means that your card will not be charged when your current subscription period finishes.

![](https://storage.crisp.chat/users/helpdesk/website/f8920d476a21b000/safesurfer-cancelsubscription-_1uv527t.png)